Cancellation & Refund Policy

Last updated: 6 October 2026

The short version

DOT runs single-session classes. Once a session fee is paid it is non-refundable, except in the cases below, where you get your money back in full.

When you get a full refund

• You were charged twice for the same session.
• Your payment failed but money left your account and your seat was not confirmed.
• We cancel or reschedule the session and you cannot attend the new date.

Changing your session

If you cannot attend, write to us before the session starts. We may move you to another date of the same session if seats are available. This is at our discretion and is not guaranteed.

How to ask for a refund

Email thedotproject@gmail.com within 7 days of the payment or of the cancelled session, with your name, the email you booked with and the payment ID from your receipt. We reply within 2 business days.

How long it takes

Approved refunds go back to the original payment method (card, UPI, net banking or wallet) within 5 to 7 business days. Your bank may take a few more days to show it.

Sessions booked by an institution

If your school, college or organisation booked a session with us, the cancellation terms in its quotation apply. Students attending through an institution should contact the institution about any fees they paid to it.

Questions

Write to thedotproject@gmail.com. If you are unhappy with our answer, you can raise it with our grievance officer as described in our Terms & Conditions.